Over sized Product

Oversize Products

This is a term used for appliances that are of such a size they can affect the success of delivering into your property.
We have specialist teams that are experienced in handling such bulky appliances, with the skills to manoeuvre the appliance throughout your house. For this reason we are unable to offer you on-line booking and will require an operator to arrange this with you. To help with the call we ask you to read and answer the following questions which you can automatically send to us at the same time requesting a call back from our booking team.

Delivering the product

1	Our vehicle is the size of a bin collection van, please advise if this type of vehicle can get to within 100m of your property entrance.	YES	NO
2	Outside steps can be small and sometimes slippery. Leading up to your property are there more than 2-3 steps to negotiate	YES	NO
3	Ensure there’s no obstacles like small gateways/passageways. Leading up to your property is the walkway wide enough for the appliance to pass	YES	NO
4	Front doors do not always open wide. When leading the product into and through the house are all doorways wide enough for the appliance to go through?	YES	NO
5	Hallways can have obstacles like radiators, cabinets, ornaments. When leading the product into and through the house can the product pass through the passages and turns ?	YES	NO
7	Not all appliances are delivered to ground floor kitchens. Do you require the product to be taken up or down stairs ? Please answer no is a working lift can be used.	YES	NO

Position of product

1	Large appliances should not be a tight fit. When positioned will there be 1cm clearance around the product sides ?	YES	NO
2	We cannot cut off the plug or connect to extensions. Is there a 13 amp three pin socket within 1m of the position of the product space ?	YES	NO
3	Your product may need water to be connected. As your product the feature of ice or cold water dispenser? If no the final questions are not required to be answered.	YES	NO
4	Correct water connection is required Is the water connection positioned in the space for the back of the product and under 104cm from the ground?	YES	NO
5	Correct water connection is required Is your water connection same as a washing machine water connect with an isolator tap to turn off the water?	YES	NO
6	Connect pipe supplied is only 1 size. Is your water connection within 2m and any access hole big enough for a 2inch diameter pipe to reach to?	YES	NO

Alternatively, if you believe your details are correct please ring 0344 8111 211