The journey starts here

Home Delivery Video

Next day delivery, removal of old appliances, recycling, specified time slots, 3 and 1 hour text notifications all from Hotpoint... Buying is just the first stage, at Hotpoint we deliver and replace the old machines, see how!

Connected from the start

Our retailers have embraced the popularity of online ordering creating their own branded shopping experience for the consumer.
We too have added to that experience providing an internet link for white goods ordering called Tradeplace allowing retailers websites to link live to our systems.
Invisibly the consumer is interacting with our stock checks and our delivery date mechanisms ensuring live accurate information for a better experience whilst they shop online.

Supply Direct from Our Stock

A major benefit of "Home Delivery" is that we are able to have the opportunity to deliver from our warehouse direct to the consumer's property on behalf of the retailer, ensuring that our highly qualified teams manage the order and delivery of the new appliance.
This service option is sometimes described as "Direct Delivery" or other terms such as "Direct From Manufacture"

Welcome To Home Delivery

Following a purchase from a consumer we believe it is essential that we provide reassurance that the fulfillment of the order is in our hands and being progressed.
Within a few minutes of receiving the order details from the retailer we provide communication in the form of Email & SMS text which contains an introduction to the next steps of the order journey alongside important contact details.

Quality Assurance

From order placement to delivering successfully we have dedicated teams checking that all processes run smoothly. Using specialist monitoring techniques the teams can react to any internal or external influences that may impact the flow of the order. Giving assurance of quality throughout the order journey.

Home Delivery Support Centre

Our dedicated UK call centre has a primary objective of ensuring all orders are prepared for successful delivery.
With access to our product information, the team are specialised in helping the consumer with any questions regarding their new appliance.

Plan to be there

Our UK delivery planning team uses the latest technology to arrange 15,000 deliveries to homes per week creating appointment times for each delivery.
The consumer will then receive their planned appointment time via automated SMS or voice mail early evening the working day before the delivery is due to take place.

Delivery across the UK

Our speed of service can be as little as 24hrs from when the order is placed by the consumer.
The delivery service is across the UK which includes Northern Ireland, and we offer delivery days from Monday to Saturday dependant on the consumer's address.

Prepared for your Day

Our delivery team is prepared for the day with the focus of fulfilling the final part of the journey for the consumer. With a van full of technology and specialised equipment the team has guidance and information to help them during the day.
For the consumer they can prepare their day around the given time slot knowing our delivery team will arrive within this time. Along the journey the consumer also receives further arrival time notification giving reassurance the delivery team are on the way.

Delivering Success

After a journey of electronic interaction our delivery team then become the 1st personal interaction with the consumer. Trained and assessed for this moment that matters, the team will unpack the product allowing for consumer inspection. If the order requires the connection this is performed next.
Removal and recycle of the consumer's old product is also an option that may be on the order. The collected appliance is then prepared for recycling back at the depot along with the removed packaging.